Adani Airport Holdings Ltd (AAHL), the airport infrastructure arm of the Adani Group, has partnered with AIONOS, a venture by InterGlobe Enterprises, to introduce an AI-powered passenger support system across its airport network.
The AI Leap in Passenger Services
The partnership will integrate AIONOS’ Agentic AI platform, IntelliMate M, into Adani airports to deliver multilingual, 24×7 virtual assistance for travellers. The system will manage flight updates, gate information, baggage tracking, and airport navigation across voice, chat, web, and mobile available in English, Hindi, and regional languages.
Building the Connected Airport Ecosystem
According to AAHL CEO Arun Bansal, this collaboration is a key milestone in building a connected ecosystem under Adani’s digital strategy combining Aviio, Adani OneApp, and Airport-in-a-Box to enhance every stage of the passenger journey.
Elevating Airport Efficiency and Inclusivity
The initiative marks a strategic shift toward inclusive and technology-first airports. With real-time, AI-enabled interactions, AAHL aims to improve service efficiency, reduce turnaround times, and make airport experiences more seamless and accessible across its seven operational airports and the upcoming Navi Mumbai International Airport.
The Future of Travel Experience
This partnership represents more than a tech upgrade it’s a vision for the future of Indian air travel. By uniting AI and passenger service design, AAHL and AIONOS are setting new benchmarks for personalization, speed, and operational intelligence in the aviation industry.
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