Former Awfis Finance Chief to Lead Strategy and Global Expansion
Conversational AI platform Gupshup has appointed Ravi Dugar as Chief Financial Officer as the company prepares for its next phase of growth and global expansion. Dugar brings nearly two decades of experience in finance leadership across high-growth companies and multinational businesses.
Finance Leadership Strengthened for Global Expansion
Before joining Gupshup, Dugar held senior finance roles at Bharti Airtel and Livguard Energy Technologies. Most recently, he served as CFO at Awfis, where he played a key role in strengthening the finance function and preparing the company for its public market debut in 2024.
At Gupshup, he will lead financial strategy including long-term financial planning, capital allocation, and investor relations. He will also work closely with the leadership team on strategic initiatives such as partnerships, investments, and acquisitions as the company scales its AI-driven messaging platform globally.
Conversational AI Platform Expands Enterprise Adoption
Founded by Beerud Sheth, Gupshup provides conversational AI solutions for marketing, commerce, and customer support. The platform serves more than 50,000 businesses across 130 countries and processes over 120 billion messages annually across channels including WhatsApp, voice, web, and mobile applications.
The company has raised significant funding over the years, including $100 million from Tiger Global in 2021, which helped it achieve unicorn status. It later raised an additional $240 million and acquired companies including Knowlarity, Active.Ai, and Onedirect to expand its product capabilities.
Gupshup reported revenue of ₹1,619 crore and profit of ₹49 crore in FY23, while estimates suggest the company closed FY24 with revenue of around $300 million.
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