San Francisco/Bengaluru, July 2025 — Conversational AI powerhouse Gupshup has secured $60 million in a fresh funding round—majority equity from Globespan Capital Partners and the balance as debt from EvolutionX Debt Capital. The company is reportedly evaluating a domicile shift to India in preparation for an upcoming IPO.
Riding the AI Messaging Wave
Founded in 2004 by Beerud Sheth as an SMS-based network, Gupshup has transformed into a global conversational engagement platform. It now powers over 120 billion messages annually for clients including Swiggy, HDFC Bank, and Netflix. In FY23, revenue surged 43% to ₹1,619 crore, with profits up 22%.
The company’s AI-driven stack built through acquisitions such as Active.ai and Dotgo—serves verticals like BFSI, retail, and telecom, delivering automation and omnichannel messaging at scale.
Why This Round Matters
- The mix of equity and debt funding reflects investor confidence while preserving flexibility ahead of a potential IPO.
- Gupshup is contemplating a move to an Indian domicile, which may align its identity with local retail investors and regulatory frameworks a growing trend among Indian unicorns.
- Enterprise demand for conversational AI is expanding client spends rose nearly 10% in the past year, driven by AI-led engagement and automation.
What’s Next?
With over 50,000 enterprise clients across more than 60 countries, Gupshup is doubling down on global growth in emerging markets Latin America, Africa, Southeast Asia and domestic expansion. Time-sensitive enterprise AI use cases and bot-driven workflows are at the heart of its ambition.
Strategic takeaway:
Gupshup is not just funding growth it’s preparing to scale as a public entity. With strong AI moats, profitable operations, and global reach, it’s betting on conversational intelligence to reshape enterprise communication. A strategic pivot toward Indian listing could be the next chapter.
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- [Gupshup raises $60M in equity and debt, leaves unicorn status hanging | TechCrunch]
- [Gupshup rides AI wave amid higher client spend | LiveMint]