The Indian government has initiated an investigation into allegations that major e-commerce platforms like Flipkart and Amazon are charging an arbitrary ₹100 platform fee to customers, drawing sharp criticism and a promise of strict action from the Centre.
What Sparked the Probe
Hundreds of consumers have taken to social media complaining about hidden or “baseless” fees added at checkout—particularly during sales. In one cited case, a buyer was shown additional charges including a platform fee of ₹99, a payment handling fee, and a “protect promise” charge.
Union Minister for Consumer Affairs Prahlad Joshi termed the practice a “dark pattern”, explaining that such UI tactics mislead and exploit shoppers. He confirmed that the Department of Consumer Affairs is probing the matter to ensure transparent and fair e-commerce practices.
Context & Consumer Backlash
The complaints come as e-commerce platforms ramp up promotional campaigns during the festive season. Many users alleged additional hidden charges—beyond product costs and shipping—are being normalized by platforms, especially during peak sale periods.
Joshi, in his public statement, shared a screenshot showing one example:
- “Offer Handling Fee”
- “Payment Handling Fee”
- “Protect Promise Fee”
These cumulatively added over ₹200 extra on a purchase of ~₹23,999.
What to Watch
- Whether SEBI or consumer protection agencies will impose fines or demand refunds
- How major e-commerce platforms adjust their UI/fee disclosure practices
- Whether new regulations or guidelines emerge to curb “dark pattern” practices in digital commerce
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