India’s largest online grocery player, BigBasket, saw a sharp rise in losses during FY25, even as its consolidated revenue slipped signaling challenges in sustaining growth amid rising competition and operational costs.
According to filings sourced by Fintrackr, BigBasket’s parent company Supermarket Grocery Supplies posted a consolidated loss of ₹1,799 crore in FY25 a 4.3X increase compared to ₹414 crore in FY24.
Meanwhile, its consolidated revenue dropped nearly 10% year-on-year to ₹6,528 crore, down from ₹7,253 crore in FY24. This decline reflects a weakening B2C performance despite recent expansions in Tier-2 cities and quick commerce.
What’s Behind the Decline?
The core B2C business—which includes the flagship BigBasket platform reported a 37% drop in revenue and a 5.3X jump in losses year-on-year. Analysts attribute the hit to rising delivery costs, heavy discounting, and increased competition from Blinkit, Swiggy Instamart, and Reliance’s JioMart.
However, BB Daily, BigBasket’s subscription-led milk and essentials delivery service, remained a key contributor to overall revenue, suggesting that customer stickiness may still exist in daily-use categories.
The company is also investing heavily in dark stores and supply chain to expand its real-time delivery capabilities under the BB Now vertical an attempt to keep pace with the growing demand for instant grocery delivery.
Final Word
As India’s e-grocery space enters a new phase of consolidation, BigBasket’s FY25 numbers underline a critical trade-off: growth at all costs vs sustainable scale.
With Tata backing in place, all eyes will be on how the company navigates efficiency, expansion, and profitability in FY26.
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