Home services marketplace Urban Company reported strong topline growth in the third quarter of FY26, even as consolidated losses persisted due to continued investments in its high-frequency housekeeping vertical, InstaHelp, according to its latest shareholder letter.
For the quarter ended December 31, 2025, Urban Company posted a Net Transaction Value (NTV) of ₹1,081 crore, marking a 32% year-on-year increase. Revenue from operations also rose 32% YoY to ₹383 crore, reflecting steady demand across its core services.
However, the company reported a consolidated net loss of ₹21 crore in Q3 FY26. On an adjusted basis, EBITDA loss stood at ₹17 crore, primarily driven by losses in InstaHelp. The housekeeping vertical alone recorded an adjusted EBITDA loss of ₹61 crore during the quarter. Excluding InstaHelp, Urban Company’s core marketplace business delivered an adjusted EBITDA profit of ₹44 crore.
Core Businesses Remain Profitable
Urban Company’s India Consumer Services segment (excluding InstaHelp) remained profitable, reporting NTV of ₹781 crore and revenue of ₹265 crore, up 26% YoY.
The Native brands business continued to scale rapidly, with NTV rising 93% YoY to ₹79 crore, while revenue nearly doubled to ₹62 crore. The company’s international operations, including the UAE and Singapore, also saw strong momentum, with NTV increasing 79% YoY to ₹193 crore and revenue reaching ₹50 crore.
InstaHelp Expansion Continues
In Q3 FY26, InstaHelp processed 1.61 million orders, generating ₹28 crore in NTV and ₹6.8 crore in revenue, but remained a drag on overall profitability due to high upfront investments.
User Metrics and Financial Position
Urban Company reported 7.8 million annual transacting users and 59,475 monthly active service partners during the quarter. The company ended Q3 FY26 with a cash balance of ₹2,095 crore, providing ample runway to fund new initiatives.
During the quarter, the board approved the grant of 70.82 lakh ESOPs valued at ₹88 crore. Urban Company’s shares were trading at ₹124.7, implying a market capitalisation of ₹18,033 crore (around $2 billion).
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